James Newcombe
Head of TAC
As Einstein said: “Computers are incredibly fast, accurate, and stupid. Human beings are incredibly slow, inaccurate, and brilliant. Together they are powerful beyond imagination.”
Get to know James
I’m an experienced Technical Team Manager with over 15 years’ experience working in the IT managed services industry. I am a strong analytical problem solver skilled in Microsoft Server OS, VMware, Citrix, Cisco IOS, ITIL, IT Service Management, Azure and Office 365. I’m also Microsoft, Citrix and Cisco accredited.
As head of fourth line at QuoStar, I am responsible for technical escalations from our service desk team, to support the resolution of complex and high-priority customer incidents. My focus is on reducing the resolution time of incidents whilst mentoring and upskilling our service desk team.
