On the face of it, a virtual desktop infrastructure (VDI) should make desktop operating systems easier to manage.
After all, if an organisation’s desktops are all on one server, then they should theoretically be easier to reach and manipulate. But can desktop virtualisation really help to relieve the management burden?
Hardware management definitely becomes easier in a virtualised desktop scenario. With rich clients running operating systems locally at the user’s desk, a technician could find themselves called to a user’s desktop to solve a hardware-based problem that only physical interaction can fix.