Professional Services Consultant

Job Overview

• Title: Professional Services Consultant
• Team: Professional Services
• Reports to: CTO
• Working Hours:40 hours per week
• Contract Type: Permanent
• Location: Bournemouth (Hybrid) or Remote UK
• Salary: Competitive + Benefits

Job purpose

Responsible for leading, scoping, building and supporting a wide range of technical infrastructure projects, both client facing and internal. Working with a multitude of clients and internal systems and applications, on-premise, in our own cloud environment and within public cloud services to provide outstanding service and solutions.

Key Responsibilities

• Scope, design and deliver technical projects following best practice methods and within defined timeframes.
• Advise on infrastructure improvements that you identify within client environments to QuoStar Client Success Managers for consideration.
• Communicate with clients, end users and 3rd parties via telephone, e-mail and remote support tools to deliver projects and provide regular updates both internally and to the client.
• Work as a team with other members of the Professional Services team to resolve client issues and take full ownership of any project issues that are escalated to you through to their completion.
• Provide input or conduct your own research if required to support the Professional Services team when defining the QuoStar standard in relation to a specific technology or service.
• Partake in out of hours emergency support/be available out of hours.
• Undertake any training required by QuoStar.
• Complete full documentation of client and internal systems to the required standard.
• Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditation.
• Management of your own time and delivery of project work to agreed budget and time.
• Complete additional research when faced with unfamiliar technologies to resolve client issues in a timely manner.
• Strive for continuous improvement in everything you do.
• Desire to learn and improve your technical knowledge of QuoStar’s catalogue of preferred technical solutions.
• Share your knowledge, experience and work ethic with other members of the QuoStar teams to aid their own development and exceed QuoStar standards.

Essential experience, skills and qualifications

• 5+ years working in a similar role within an MSP environment
• Wintel
• RDS/AVD
• Private/Public Cloud
• Disaster recovery and toolsets (Veeam, Azure site-recovery)
• Modern Workplace (Office 365, Intune)
• Security (Firewalls, Conditional Access)
• Project Delivery (Scope, Design, Implementation, Signoff)
  • Project documentation writeup (SoW, LLD, HLD etc)
  • Working as a technical lead to scope, write up and delivery
  • Working on multiple concurrent projects
  • Self-managing project delivery aswell as working with Project Managers
• Outstanding organisational, communication and customer service skills
• Clean UK Driving license and own car

Desirable experience, skills and qualifications

• IT degree
• Microsoft Azure/Server/365 certification
• Cisco CCNA certification
• VMWare VCP
• SonicWALL/Fortinet Firewall
• Citrix
• Networking
• Virtualisation
• Storage
• Security (SIEM, SASE, SD-WAN)
• SAN design and delivery
• Datacentre architecture design (DR, resilience)

This role is suitable for someone who:

• Is driven, flexible, approachable and genuine with a can-do attitude
• Is an experienced professional able to work in a dynamic environment and lead on technical projects
• Focused on the detail and delivers excellent, high-quality work
• Is keen to constantly develop their skills, undertake additional accreditations and gain exposure to a large variety of IT technologies
• Is comfortable with remote working but understands that some travel to client sites and QuoStar offices may be required