General Manager – 1 Year Fixed Contract

Job Overview

• Title: General Manager – 1 Year Fixed Contract
• Team: Business Operations
• Reports to: Managing Director
• Location: Poole
• Salary:  DOE

We are seeking an experienced and dynamic General Manager to join our team on a maternity cover basis for 1 year. This role offers an exciting opportunity for a motivated professional to lead and oversee daily operations, ensuring efficiency, excellent customer service, and improving operational processes.

Key Responsibilities

     Finance:

• Maintain and update the business forecasts, ensuring accurate financial planning.
• Provide reporting for our Senior Leadership Team, supporting strategic decision-making.
• Conduct P&L reviews, reporting monthly financial adjustments.
• Manage billing operations, including issuing invoices, reviewing recurring revenue, and ensuring accuracy.
• Raise payments and conduct bank reconciliation.
• Support credit control processes, ensuring timely payment collection and financial stability.
• Issue customer statements and direct debit notifications, ensuring accurate billing communication.
• Run depreciation schedules, ensuring accurate asset management.
• Oversee and optimise the finance suite systems and workflows.

     Operations:

• Lead the Business Services team, providing leadership, management, and accountability to ensure operational efficiency, team development, and business success.
• Identify areas of improvement in operational processes and implement changes that enhance efficiency.
• Maintain and track key operational and financial metrics, presenting regular reports to senior leadership.
• Oversee office logistics, ensuring smooth daily operations of the business.
• Maintain and update company policies and procedures, ensuring compliance with industry regulations, health & safety, ISO 27001 and GDPR standards.
• Implement and manage ConnectWise PSA updates and system changes.
• Maintain accurate records of contracts, assets, and renewal dates internally and for clients, ensuring compliance with service agreements.
• Assist the sales team with contract preparation, amendments, and updates.
• Compile board meeting updates, providing financial and HR insights and updates.
• Organise and coordinate company events to enhance team engagement and morale.HR:
• Oversee HR-related functions, acting as the key liaison between the business and our outsourced/group HR team for all internal matters.

Essential experience and skills: 

• A minimum of 2 years’ experience in a similar role/environment.
• A clean UK Driving license and own car.
• Proven experience in a General Manager or Operations Manager role (or similar).
• Strong leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to challenges.
• Financial acumen and experience managing budgets/forecasts.
• Excellent organisational and decision-making abilities.
• Availability to commit to the full maternity cover period.
• Previous experience in a B2B IT-related industry.

Technical Knowledge:

• Familiarity with Xero, finance systems, HR management systems, ConnectWise PSA (desirable)

Qualifications:

• Business Management/ Operations Management or a related field degree
• Professional qualifications (desirable but not mandatory)
• ISO 27001 knowledge (desirable)
• Equivalent experience and knowledge

This role is suitable for someone who:

• Is confident, team player, structured, accurate and reliable – you are the anchor and first point of contact for both internal and external stakeholders
• Enjoys working in a fast-paced environment and wants to develop their career
• Has a can-do attitude, an eye for detail, is approachable and genuine
• Takes pride in consistently delivering excellent service, both internally and to our clients
• Constantly looks for improvement and efficiencies