Business Services Co-ordinator

Job Overview

• Title: Business Services Co-ordinator
• Team: Business Operations
• Reports to: General Manager
• Location: Poole
• Salary: Up to £29k DOE

We are looking for a talented, driven and passionate Operations Co-ordinator to join our team. The role will be based in our Poole head office. The successful applicant will provide a high standard of service to clients and our internal teams while supporting the Business Services Manager with the day-to-day running of the back-office and finance functions. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job.

Key Responsibilities:

• Supporting the team with administration and general office management.
• Being the first point of contact for visitors and clients at our office, ensuring the reception area and office is well presented.
• Managing office supplies and placing orders.
• Researching and booking of travel and accommodation.
• Assisting with employee engagement initiatives, including feedback surveys and workplace improvements.
• Coordinating company events to enhance team engagement and morale.
• Assisting with HR-related tasks, including employee onboarding, offboarding, and benefits administration.
• Liaising with external providers to manage internal contracts.
• Working on internal and external requests via our PSA system.
• Answering client queries and coordinating responses.
• Involvement with maintaining billing records and raising invoices.
• Assisting with expense claims and help with other finance tasks as required.
• Supporting with business improvement projects.
• Processing orders and raising projects, working closely with the sales, project and procurement teams.
• Promote and comply with Health & Safety policy and procedures.
• Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditations.
• Maintaining internal records and creating policies and procedures.
  

Essential experience and skills: 

• A minimum of 2 years’ experience in a similar role/environment
• GCSEs grade C and above, including Maths and English or equivalent
• Very good written and oral communication skills
• Organisational and problem solving skills
• Ability to multi-task, adapt to changes quickly and use initiative to deliver work
• Great knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)

Desirable experience, skills and qualifications: 

• A-levels or equivalent
• Experience of working with Xero, ERP or finance systems

This role is suitable for someone who:

• Is confident, independent, structured, accurate and reliable – you are the anchor and first point of contact for both internal and external stakeholders
• Enjoys working in a fast-paced environment and wants to develop their career
• Has a can-do attitude, an eye for detail, is approachable and genuine
• Takes pride in consistently delivering excellent service, both internally and to our clients
• Constantly looks for improvement and efficiencies